- How to order our products
1.1 Orders can be placed online.
1.2 When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order.
1.2.1 This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and we have debited your credit or debit card.
1.2.2 Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
2.1 Prices are as displayed on our danish website. Currency is picked up by the IP address on a customer’s first visit to the website.
2.2 We try to ensure that the prices shown on our website are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money.
2.3 Prices displayed are inclusive of VAT but exclude delivery charges where applicable. The delivery price is calculated after you have entered the address you want to receive the chandelier at.
2.4 Please note we accept US dollars, Pounds, Danish Kroner and Euros.
3.1 Payment when ordering online can be by credit or debit card.
3.2 To ensure that shopping online is secure, your credit/debit details will be encrypted so as to minimise the risk of your details being read by an unauthorised individual as they are sent to us over the Internet
4.1 A legally binding contract is created when the goods are dispatched.
4.2 Ownership will pass when the goods are dispatched.
- Right to cancel your order
5.1 Once the production of the product has started, order cancellations are not possible. However, you may cancel your order within 48 hours from the moment you received your order confirmation email.
5.2 You do not need to give us any reason for cancelling your order, nor will you have to pay a penalty.
5.3 To cancel your order please email us at firstname.lastname@example.org.
5.4 Thirty day money back guarantee.
5.5 There is no cancellation for the payment with instalments.
6.1 If you have purchased an item within the last 14 days and are not happy with it, please email us at email@example.com. You will need to return the item, unused, in its original packaging and in a resalable condition, to the returns address shown below enclosing your order confirmation and quoting the returns number you have been given.
6.2 Please return the shipment to:
Hilden Diaz ApS
2200 KBH N. Denmark.
6.3 Upon receipt of the goods we will credit the purchaser with the artwork’s price less any handling charge which may have been incurred. We will not be responsible for any refund of postage or carriage. We recommend that an insured service is used to ensure safe arrival of the return.
6.4 If your goods need to be returned by freight you will be responsible for the cost of this, though it may be arranged by us if required.
6.5 Please note we do not have an exchange policy.
6.6 Our insurance does not cover the return shipment. In case of receiving the product damaged due to a wrong installation of the artwork inside the original packaging, you are responsible for covering the entire cost of the product. In order to avoid damaging it allow the installation in the box to be made by an expert.
6.7 Once the item has been received and checked that it arrived in the right conditions, your refund will be processed within a week of receipt. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.
6.8 Please note we will not be responsible for items lost in transit during return, even if the service is provided by our courier service mentioned at clause.
6.9 above. However, we will endeavour to claim on the customer’s behalf if our courier is used.
6.10 Refunds are processed by the original payment method, if the card has expired, we will offer a selection of PayPal or bank transfer as an alternative.
6.11 All international returns must be marked clearly on the outside with ‘Returned Goods’ to avoid import duty. Any import duty that is incurred will be deducted from the refund.
- Cancellation by us
7.1 We reserve the right to cancel an order if:
7.1.1 We have insufficient stock to deliver the goods you have ordered.
7.1.2 We do not deliver in your area.
7.2 If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for consequential loss or disappointment suffered.
8.1. Please note that we aim to dispatch all orders within 4 to 6 weeks, maximum 9 weeks, once receipt of payment has been confirmed. All deliveries are subject to stock availability and security checks. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Delivery will be made to the address provided. Forms In Nature is not responsible for any delays caused by destination customs clearance processes.
8.2 Whist we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery or for late deliveries as a result of courier actions which are beyond our control. Please contact us firstname.lastname@example.org as soon as possible if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order. You will be refunded once the goods have been returned to us in good order or classified as lost by the courier company.
8.3 We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order, if it has been returned to us, for reasons outside of our control there may be a charge.
8.4 If a customer requires a parcel to be redirected because a wrong address has been given, there will be a redirect charge.
8.5 If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven 7 days of your delivery at email@example.com . Please do not sign for any packages that are damaged or opened.
- Danish and international delivery charges
9.1 All our deliveries are sent out using a signed for courier service. For security purposes, we do not deliver to P.O. Box numbers.
9.2 It is your responsibility to check the journey of your parcel and make sure that there will be someone present at the given address to accept the delivery.
- International Orders
10.1 All international customers purchasing will be served as Delivery Duty Unpaid (DDU) and will be charged for the items purchased and shipping costs only. Duty costs are not included in the final purchase price. Import duty or tax costs (where applicable) will be invoiced to you directly from TNT, FedEx or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
10.2 If you are ordering products to be delivered to someone else, please make sure they are aware they will be responsible for these additional charges. We have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.
11.1 If the goods we deliver to you are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
11.2 If you notify a problem to us under clause
11.2.1 above, our only obligation will be, at your option:
11.2.2 To make good any shortage or non-delivery
11.2.3 To replace or repair any goods that are damaged or defective; or
11.2.4 To refund to you the amount paid by you for the goods in question in whatever way we choose.
11.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expense (including loss of profits business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.
11.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our Site. The importation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
11.5 Nothing in these Conditions is intended to limit any rights you may have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude liability for any death or personal injury resulting from our negligence.
- Installation and electrical products
The customer understand that the item is an artwork. We strongly recommend to hire an electrician for a professional installation. We do not provide extended warranties for electrical items. The artwork must be used with the specific bulb provided, we are not responsible for the outcome of using different electric pieces.
- Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including without limitation, strikes, lock outs and other industrial action, breakdown of system or network access, flood, fire, explosion or accident.
13.1 We shall have no liability to any damages that the item can cause due to misuse or not following the instructions delivered together with the product.
If any part of these conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part these conditions will not be affected.
- Entire Agreement
- Complaints/ Feedback/ Recommendations
Please feel free to give us any feedback, recommendations or comments about our services and website. We take this very seriously and aim to deal with any problems or difficulties in a timely fair and effective manner. Please email us on firstname.lastname@example.org or write to us at the postal address shown on our Contact Us page. We try to respond to any email enquiries within one working day.